SHIPPING QUESTIONS

 

WHAT IS THE COST OF SHIPPING FOR MY ORDER?

All orders will ship free for our wholesale website.

 

WHEN WILL MY ORDER BE SHIPPED?

Most orders are fulfilled within 4 business days. Orders should arrive within 5-8 business days if shipped in the United States. Once your order has shipped, you'll receive an additional email letting you know your package is on its way. Please note shipments to Canada may take up to 15 business days to arrive after it is shipped by us.

 

CAN DORCO PRODUCTS BE SHIPPED OUTSIDE OF THE U.S. OR CANADA?

We do not ship products outside of the United States or Canada. We apologize for this inconvenience. If you have an address within the United States or Canada that we could ship to, you most definitely would be able to order our products that way.

If you reside in Canada, there may be an added import duty made up of a percentage of the value of your ecommerce shipment. This import duty is your responsibility and unfortunately, out of our control because it is a fee charged by the Canadian government.

 

ORDER QUESTIONS

 

CAN I TRY OUT DORCO PRODUCTS FOR FREE BEFORE BUYING THEM?

As you can imagine, we get many inquiries regarding product samples. Unfortunately, we don't offer free samples.

 

WHAT TYPE OF PAYMENT DOES DORCOWHOLESALE.COM ACCEPT?

We currently accept Paypal payment and credit card payment online with the following major credit cards: MasterCard, American Express, Visa and Discover.

 

WHY IS MY CREDIT CARD NOT WORKING?

When credit cards are not accepted by our system online, it's an automatic filter in place by our payment portal. If the credit card continues to not be accepted, we suggest trying a different card to see if you'll be able to move forward without getting the same error message. If your cards are still not accepted by our system, we suggest contacting your credit card’s bank to determine what the problem may be.  IF YOU ARE USING FIREFOX, PLEASE TRY A DIFFERENT BROWSER.

 

WHEN CAN I EXPECT TO BE CHARGED FOR MY ORDER?

Once your order has been shipped and fulfilled, your credit card will be charged.

 

AM I ABLE TO APPLY A COUPON CODE TO SALE ITEMS?

No, coupon codes do not work on sale items because the sale items are already heavily discounted. The codes are not applicable towards sale items.

 

AM I ABLE TO APPLY MORE THAN ONE COUPON CODE TO MY ORDER?

No, you are only able to apply one coupon code per order.

 

IS THERE A MAXIMUM ORDER AMOUNT LIMITATION WHEN USING A PROMOTIONAL COUPON?

Yes, the maximum order size when using a promotional coupon is $100.

 

IF MY ORDER IS WRONG, CAN I MODIFY IT?

We are unable to modify orders after they are placed. However, we could cancel your order for you so that you can reorder the correct items, if your order is Awaiting Fulfillment and has not shipped out.  If you would like us to cancel your order please contact us here.

 

WHY AM I HAVING TROUBLE PLACING AN ORDER?

Please try to place your order again. We suggest clearing your cookies and attempting to checkout with a different browser such as Internet Explorer or Google Chrome. If you are trying to place your order via your smart phone, please try using a computer. If you are still having issues, please let us know so that we may assist you further. You can contact us here

 

CAN I ADD AN ITEM TO MY ORDER AFTER MY ORDER HAS ALREADY BEEN PLACED?

We are unable to add or remove items from orders after the order has been placed. However, we could cancel your order for you so that you can reorder the correct items, if your order is Awaiting Fulfillment and has not shipped out. If you would like us to cancel your order please contact us here.

 

HOW WILL I BE NOTIFIED IF MY ORDER GOES THROUGH?

Once an order has been successfully placed, we will automatically send an email confirmation regarding your order. Please be sure to enter in your email address without any errors to ensure this email arrives.

 

OTHER QUESTIONS

 

CAN I RESELL YOUR PRODUCTS ON AMAZON?

We do not allow the reselling of our products on Amazon unless you are an authorized Dorco distributor. Please note that strict adherence to this policy shall be enforced.

 

WHAT IS YOUR RETURN POLICY?

You can find our Return Policy here. Proof of defect or malfunction may be required.

 

WHAT IS THE BEST WAY TO CONTACT YOU?

To ensure all customer service inquiries and order inquiries are tracked and answered as soon as possible, please contact us using our online contact form, located here.

 

WHAT ARE YOUR BUSINESS HOURS?

Our business hours are from 8am - 6pm PST, Monday – Friday.

 

HOW CAN I BE REMOVED FROM THE SUBSCRIPTION MAILING LIST?

You are able to unsubscribe from our mailing list by clicking on the unsubscribe link at the bottom of the promotional email.